Safety Measures and Post-COVID19 Protocols

At Garden Hotels our guests and our employees are our main priority and for this reason we have created the “Safety Consciousness at Garden Hotels” Project, where all the Post-Covid-19 safety protocols are brought together. We have been working on this for the last few months, in association with the best professionals, with the aim of effectively implementing the hygiene and safety measures necessary to ensure that you have a well-deserved safe holiday with us.

This project has been made possible thanks to HS Consulting, an international consultancy agency that specialises in consulting services, audits and health and safety training in the tourism industry. The measures have been established on an individual basis for each section of the establishment.

Our guests:

Our guests will be informed via notice boards or other means regarding health and safety guidelines and the new protocols in force. As we have been right from the beginning, our staff are always at your disposal, ensuring your safety and wellbeing.

Our staff:

• All our staff are qualified and trained, they receive specific training regarding the new workplace procedures together with the new measures to be implemented, including hygiene and the use of protective clothing and equipment.
• We ensure they are adequately protected and provide the time and the means to carry out the prevention and disinfection activities required by the new procedures.
• Disinfection practices and controls are carried out when they arrive at the establishment, such as a temperature check.
• Individual personal protection material is provided according to each job post, training on how to use it correctly is given and its use is compulsory.
• A health check is undertaken before starting work.
• There are measures in place and reminders about social distancing, use of the facilities, cleaning and disinfection protocols, reception of deliveries…
• Working patterns and shifts have been modified to ensure compliance with social distancing measures.

Our reception “Zero Contact”:

• The waiting area space has been modified taking into account the dimensions and safe distances. A maximum capacity has also been established to limit the number of people in reception at any one time and there are information points in place regarding social distancing.
• We have created a disinfection zone at the entrance with hydroalcoholic gel and shoe disinfection.
• Disinfection of contactless payment machines and any apparatus used by clients after every use and electronic payment is established as the preferred method of payment.
• Information at reception with information and regulations relating to COVID 19, QR codes…
• An increase in the frequency and time allowed for general cleaning, disinfection and ventilation in public areas.

Our rooms:

• Elimination of non-essential products such as laundry bags, unnecessary amenities, leaflets…
• Maintaining and placing emphasis on the protocols already established in our hotels, updated for the COVID-19 situation, avoiding cross-contamination and ensuring effective disinfection.
• Increasing the time spent on daily cleaning activities and for departure room cleans with more anti-viral products being used for cleaning and disinfection.
• Creation of a zone comprising rooms that are separated from others and training for “health support staff” in order to isolate any potentially infected case until they can be treated by medical professionals.
• An increase in the frequency of control, quality and disinfection of the air conditioning and heating system pipework.

The Food & Beverage Department:

• Disinfection of the dining areas for clients, buffet and show cooking after each service.
• Elimination of physical menus, these being substituted by fixed posters/menus and QR codes to consult a mobile app.
• Decorative table items as well as condiment holders, toothpicks and other elements will be substituted with individual portions and packets, whilst at the same time thinking about environmental sustainability.
• Drinks dispenser machines will be manned by staff or replaced by individual drinks.
• Turns, itineraries and timetables will be established to avoid crowds in bar and restaurant areas. Maximum capacity and safe distancing between tables will be monitored.
• Staff will be wearing face masks whenever it is not possible to maintain social distancing measures.
• Hydroalcoholic hand gel will be available at the entrance.
• Internal systems, internal and external HACCP audits will remain in place but updated for the COVID19 situation. Temperature control measures will be increased for the dishwashing stations and viricidal products used for cutlery and crockery.
• There will be alarms programmed to sound every thirty minutes on every shift for the teams working in F&B as a reminder to wash and disinfect hands.

Entertainment department:

• Activities will take place outdoors whenever possible with limits on capacity and always maintaining social distancing measures.
• Exchanging of objects in games and activities will not be allowed.

In public areas, such as terraces, pools, children’s areas and lifts:

• On terraces, a safe distance will be established between tables and at indoor venues such as the theatre, empty seats will be determined by law.
• Extra vigilance will be in operation at pools to ensure compliance with the distancing measures applying to loungers and maximum capacity levels.
• The existing procedures in water treatment protocols will be maintained with an increase in parameter measures if necessary.
• Deep cleaning and disinfection of the shower zone and pool steps.
• Children’s play areas will be open in accordance with current legislation and with increased frequency of disinfection and cleaning and more frequent handwashing for the children.
• Disinfectants will be placed in transit areas.
• Cleaning service increased to 6 times daily in public areas.
• Spaces will be ventilated two hours prior to opening.
• Capacity inside lifts will be limited according to their size and the applicable safe distance.

 

Our processes and procedures are constantly reviewed in order to ensure they are applied correctly, allowing us to update, modify and improve continuously. Garden Hotels wishes to transmit a message of tranquillity and safety to staff and guests, as over the last few months we have worked very hard to achieve our aim to provide our guests with an enjoyable holiday and to reassure our staff that they can come to work with total confidence.