POST-COVID SECURITY AND PREVENTION MEASURES19

All the human team and collaborators that make up the small Alcudiamar and Botel Alcudiamar family are looking forward to receiving our clients again from July.

But above all we want to do it in maximum hygiene and safety conditions against Covid19, for this reason we have prepared a complete Prevention and Action Plan.

Our concern for the hygienic-sanitary security of our clients has always been maximum, and therefore, due to the current situation, we will continue to work even more demandingly to guarantee the health of our clients and workers.

We’re following the recommendations of the World Health Organization and health authorities, in addition to having the advice of the international company HS Consulting and its own laboratory, as well as our Job Risk Prevention service.

Cleaning and disinfection protocols

We have updated and strengthened all our cleaning and disinfection protocols, based on the recommendations approved by the WHO and verified regularly through analytics of surfaces, food, water quality and legionelosis control. Done with PCR system at the HS LAB Laboratory ISO 9001:2015 certified.

• Cleaning of surfaces and textile stuff in common areas – reception, corridors, bathrooms, restaurant and bars, and other areas of the hotel are carried out following protocols, products and planned frequencies.

• Room disinfection – we use the most efficient authorised cleaning products and protocols on all surfaces, objects and decorative elements, as well as proven thermal disinfection over 60ºC in the washing of textile stuff, sheets and towels.

• Sterilization of kitchen, work areas and tools – through cleaning and disinfection products and practices following the established protocols of HACCP.

Social distancing rules

At Botel Alcudiamar we will guarantee all protocols to facilitate the social distance required in the relationship with other people.

• Capacity of the common areas. The capacity of each area of the hotel has been revised and reduced, to adapt them to the required safety distance.

• Safety signs – we have created specific signage in all the common areas of the hotel, reminding you of the need to maintain a safe distance.

• Restructuring of common areas, bars and restaurant, swimming pool – the furniture has been relocated, following the new legislation, to help customers maintain social distance.

• Staff support – to personally help clients implementing the measures in all areas.

Protocols and personal protection material

We will have personal protection elements at the disposal of all our clients, employees and suppliers.

• Security and disinfection elements for clients – access to disinfectant gel, masks and gloves during the stay and in all the hotel’s transit areas.

• Employee protection – all hotel workers have the necessary material to carry out their work with all the health guarantees.

• Mandatory equipment for suppliers – all suppliers that access the hotel do so following the necessary security measures.

Safety and health protocols for workers

For added safety, all of our personnel meet the health requirements for work.

• Medical check-up prior to the opening of Botel Alcudiamar.

• Daily temperature taking prior to the start of the day.

• Early detection protocols – and action plans in case of health problems in clients with the option of isolation, protection material, contact with medical services and transport logistics.

• Specific training for all staff, prior to the opening of the hotel – to learn about and apply all the new security protocols and practices adapted to current regulations.

Food & Beverage Service

To minimize risks, we have adapted our work systems in restaurants, bars, pool service and room service.

• Buffet assisted by our litchen staff and waiters, reviewing the influx of customers at all times.

• We minimize the presence of elements in common use in the restaurant and bar, which we’ll deliver to the guest if desired, after disinfection.

• Collaboration with suppliers – we follow the strictest security protocols in the delivery processes of raw materials and their disinfection.

• Food safety – we reinforce our cleaning and disinfection protocols before, during and after each service.

• Room and take-away service – We will strengthen our Room Service and Take Away offer so that our customers can enjoy our products in their room if they so desire.

Enhanced digital services.

To minimize interaction and direct contact with surfaces and reception staff, we have implemented technical and digital solutions.

• Check in online – App Civitfun – online service to check-in, check-out and other services, minimizing interaction with staff.

• Guest Wishes digital service to communicate immediately with hotel staff via mobile.

• Letters and menus available in QR format