SICHERHEITS- UND PRÄVENTIONSMASSNAHMEN NACH COVID19 The entire team and the staff of the small Alcudiamar family and the Alcudiamar bottle are happy to welcome our guests back in July. Above all, however, we want to do this under maximum hygiene and safety conditions on the basis of the Covid19. Against this background, we have developed a comprehensive prevention and action plan. Our concern for the hygienic safety of our customers was always paramount, which is why we will continue to work hard to ensure the health of our customers and employees in the current situation. On the basis of this, we are following the recommendations of the World Health Organization and the health authorities, as well as the Board of the international company HS Consulting with its own work and the service providers for the management of occupational hazards. Reinvestment and disinfection protocols We have all our reinvestment and disinfection protocols updated and strengthened on the basis of the recommendations of the WHO, so that the overflames, bacteria, water contamination and legionellosis prevention are regularly checked. With PCR Technik, Im HS LAB ISO 9001:2015 Zertifikat Laboratorium. – The remediation of overflächen in public areas – Reception, Kitchens, Bathrooms, Restaurants and Bars as well as in other areas of the hotel is carried out by means of protocols with special products in regular intervals – Disinfection of rooms – We use high-performance remediation products for all overflächen, We use high-performance reprocessing products in order to maintain the integrity of all surfaces and to disinfect all decorative and decorative elements, as well as a safe thermal disinfection of textiles, linen and handkerchiefs above 60°. – Sterilization of kitchens, work areas and workbenches – by means of disinfection and disinfection processes in accordance with the relevant HACCP protocols. Rules for social distancing In the Alcudiamar bottle we will follow all protocols in order to promote social distancing, which is necessary in the interaction with other people. – Capacity of public areas. The capacity of each of the hotel’s business areas has been reviewed and reduced in order to ensure that they meet the required safety standards. – Security measures – In all public areas of the hotel, we have made special efforts to maintain a security standard in all areas of the hotel, which will be maintained at the required level of security. – Structuring of the public areas, bars and restaurants as well as of the Schwimmbade – the walls have been closed in accordance with the new legal regulations in order to help the inhabitants to overcome the social distance to be avoided. – Support for the military – in order to support people in the implementation of measures in all areas. Protocollects and personal protection material for our customers, employees and suppliers are available for personal protection. – Safety and disinfection equipment for guests – access to disinfectants, masks and handkerchiefs during the stay and in all common areas of the hotel. – Military protection – All hotel guests are provided with the necessary equipment to ensure that their work meets all health and safety guarantees.

– Compulsory attendance for the drivers – All drivers who have access to the hotel must do this in accordance with the required safety measures. Safety and health protocols for employees For additional safety, all our employees meet the health and safety requirements for their work. – Ärztliche Untersuchung vor der Eröffnung von Botel Alcudiamar. Covid19-Test – Tägliche Temperaturmessung vor Tagesbeginn – Früherkennungsprotokolle – und Aktionspläne bei gesundheitlichen Problemen bei Gästen mit der Option der Isolierung, Schutzmaterial, Kontakt mit medizinischen Diensten und Transportlogistik. – Spezifische Schulung für alle Mitarbeiter vor der Eröffnung des Hotels – um alle neuen Sicherheitsprotokolle und -praktiken kennenzenzulernen und anzuwenden, die angepasst an die aktuellen Vorschriften angepasst. Food & Beverage Service In order to minimize the risks, we have taken our work systems into account in restaurants, bars, poolside service and food service. – Buffet with the support of our kitchen and kitchen staff, which is always supervised by our guests. – We minimize the trading of elements that are used in the restaurant and in the bar and that are disinfected by our staff after disinfection. – Cooperation with suppliers – We follow the strictest safety requirements for the supply of raw materials and their disinfection. – Food safety – We strengthen our cleaning and disinfection protocols before, during and after every service. – Room and take-away service – We will strengthen our offer for room service and take-away service, so that our guests can enjoy our products on demand in their rooms. Improved digital services. In order to minimize the interaction and direct contact with employees and staff, we have implemented technical and digital solutions – Online check-in – Civitfun App – Online service for check-in, check-out and other services, in order to minimize the interaction with the employees. – Digital service in case of G.stewünsche, the guest can communicate with the hotel staff via the hand-held device – Carts and menus are available in QR-format.