Lopesan Hotel Group Hygiene und Sicherheit

The Lopesan Hotel Group was certified by the international hygiene consultancy HS Consulting with the “Health and Safety” seal of approval for the highest quality, hygiene and safety standards.

In the last few weeks, we have worked hard at Lopesan and have decided to reopen our hotels under the precondition that all of our operating conditions are adapted to the new situation of the joint venture by Covid19, it is necessary to ensure that, in the event of a reopening, a strict adherence to the applicable regulations is ensured in order to avoid an increase in the number of employees and guests. Within this framework and based on the recommendations of the experts in the area of risk prevention at the workplace and in accordance with the current legal regulations, the team of the Lopesan company has taken the necessary steps in the various areas as well as the specific technical requirements in the different areas of the hotels. In this way, we want to guarantee our future guests that they will only need to use our facilities to swim in the pool they want to swim in each day of the week. The maintenance of this prototype will be secured by our internal test systems. In the first step, a crisis plan was developed with the prevention measures and the risks of the different workplaces in this new situation, where the relevant committees for safety and health were established. Thus, we were able to develop various working strategies, from which all our employees were encouraged to learn more about the importance of these measures than in the days before the hotels were closed. All our properties are equipped with the necessary products in order to ensure freedom of choice and to control that the staff – at the time of arrival at the hotel – is well trained:

Zeitlich gestaffelter Zugang
Temperaturkontrolle
Hotel uniforms were also washed
Übergabe aller notwendigen Produkte der persönlichen Schutzausrüstung (PSA)
Tägliche gewissenhafte Reinigung und Desinfizierung.

We will take all these measures in accordance with the situation in the environment and at the respective time point with a certain flexibility.

Quality, Environment and Risk Prevention at the Workplace

The contribution to risk prevention at the workplace – the main contribution to the development of all measures, which are to be implemented in all areas of the facilities – will be a significant assessment of the risks in the various workplaces in order to establish for each individual case the measures that are to be implemented with all the necessary clarity. The tasks and work tasks will be carried out in such a way that the achievement of the objectives of the health authorities will be guaranteed: the participation of the workplaces, the organization of the personnel transport, and the work of the rooms (furnishings, furniture, etc.). Sie wird die Materialien festlegen, die an jedem Arbeitsplatz als persönliche Schutzausrüstung (PSA) nötig sind, und zwar in Abhängigkeit davon, wie stark man jew jew einem Risiko ausgesetzt ist, was wiederum davon abhängig ist abhängig, welcher Ablauf festgelegt wird. In addition, it will also be necessary to keep this material in an appropriate document. In the case of services that are used by a subcontractor, it is also important to remember that the personnel is responsible for the necessary PSAs and the required approvals. In addition, a comprehensive protocol will be drawn up with the measures that are to be taken in order to avoid an increase in the number of staff members: conducting tests for recognition and diagnosis, temperature measurement, filling out health-related questionnaires, etc., etc., in order to help to improve their health, in order to be able to help, whether in the field of work in conjunction with COVID-19 supervised personnel are available, and to work especially for the safety precautions for this personnel. In order to meet the requirements of the relevant selection criteria and to open up the business areas, the subsidiary will be responsible for the best available PSA products. In addition, the company is concerned with the approval of the Covid-19 claims and with the approval of the personnel of the various claims teams in connection with the changes made on the basis of Covid-19.

Reinigungsservice

The necessary cleaning utensils will be provided in order to avoid pollution in the rooms. There will also be a toilet brush, a shower head, a toilet brush, a toilet brush and a shower head for each room, and a Viruzid will be used in Spain (which is listed on the list), which was provided by the Ministry of Health) in order to reintegrate the overflows, which are particularly difficult to remove (e.g., the backpacks, the bed linen, the furniture, the towels, the clothes, the clothes and the clothespins, the Kleiderbügel, etc.).).

All the rooms will be located outside of the most important rooms, which will however be provided in the guest rooms.
Technological resources will be made available to each accommodation, in which all necessary information is included, so that the guest can enjoy his stay in the hotel at any time.
In some hotels we will provide our guests with a Covid-19 Set as a welcome gift, in case they want to visit our facilities and explore the island, so that they can use this in very frequent areas.
In order to guarantee our guests that they can obtain a Covid-19-freestanding room at the time of purchase, Lopesan relies on a complete disinfection by a specialized external company, and in each room after the opening of the expenditure and by an electrostatic disinfection with Rely+On Virkon with a dosage of 1 %. This will ensure a quick, reliable and safe disinfection of all components in the room.

As far as the common areas are concerned, we will ensure that the time between the resetting and resetting of the toilets and areas, which are frequently used by our guests, will be reduced by 50% each time they are used, and that the three times a week, if an expense is incurred, will be paid at the reception desk and in the bar.

In order to ensure maximum disinfection, Lopesan will also disinfect textiles, chairs, chairs and sofas, lamps, walls and windows in each hotel, which are easily accessible in the entrance hall, at the reception desk, on terraces and in restaurants and bars, as well as in the service areas, service rooms, etc., and by disinfecting by disinfection, in order to protect our guests and employees.

Rezeption

Lopesan will send to all guests during their stay in the hotel the temperature in order to achieve a better understanding of a possible infection with Covid-19, so that they can come to this, the corresponding failure plan will be prepared, which was already approved by the Klinik San Roque Maspalomas. Check-in, check-out, over-the-counter, agents and Internet.

Pre-check-in online is already available on our Internet site.
- Verkürzung der Wartezeiten
- Verkürzung der Identit.tsprüfung des Gastes
- Verkürzung der Zeitung zur Entgegennahme und Prüfung der Kreditkarte für Zusatzkosten
- The time to the end of the heating system will be shortened until the heating system has been replaced. After and after we will introduce the option that a cost device can be used to open the room.

When staying at the hotel, the guest can access our WLAN service free of charge and a webapp with information about all hotel services will be provided, so we avoid the use of touch screens or information screens, which are available for the guest, if he/she requests them, but which are necessary measures for disinfection.

In all hotels, there is a system available at the reception for the removal of the magnet cards, so that they can be disinfected with the appropriate Viruzid. Our Public Relations department is available to our customers by Whatsapp, if they have their wishes expressed in advance, by video or in person with a terminal and under the supervision of a security officer.

Pool

The accessibility and capacity of the hoteleigenen Schwimmbäder will be restricted on the basis of the Spanish government’s security measures to ensure the protection of social distances.
The sunshades will be installed at a distance of two meters apart.
The pools will also be restored, whereby a water analysis will be carried out.

Animation, Mini-clubs and playgrounds

Acttiv has been our partner in the field of animation for more than 15 years and we are now working together with them to develop the new era of the hotel industry. In this context, they have developed the project “Welcome Back by Acttiv”. With the project “Welcome Back by Acttiv”, we want to be able to reach the different areas where we can come to the hotels in the new season and provide a basis for a service that ensures the necessary security and quality:

A dossier with selected activities that are suitable for the current situation and a safe and high-quality maintenance program to ensure that modern technologies are used, among other things, the modern, laser-guided Kahoot format.
Modular, modular maintenance programs that can be customized to meet the customer’s needs in combination with the customer’s requirements.
Dossier “Gute Praktiken bei der Animation in touristischen Einrichtungen COVID-19”.
Prüfung und Einführung der Methodik, die sich aus dem Dossier “Gute Praktiken bei der Animation in touristischen Einrichtungen COVID-19” ergibt, sowohl bei den Animationsprogrammen als auch bei der Überwachung der externen Firmen, die in irgendeiner Form beim Unterhaltungsprogramm mitwirken.
In addition, a disinfection of the mini-clubs and playgrounds will be carried out in the afternoon, and the Panchi Club will be more efficiently managed, where the necessary hygiene measures will be taken when the children are brought to this club.

Bereiche der Speisen und Getränke

The most important points are the following:

The cost will be incurred during all phases of the stay at the hotel on the basis of the

Maßnahmen und Vorgänge informiert.

Einhaltung und strengste Kontrolle der hygienisch-sanitären Vorschriften.
Integration, sensitization and education of the employees to the new approaches to the transition and to the current legislation.
Buffet management for one buffet and extension of the COLD / HOT / Show Cooking concept to other dishes.
Intensive and at the same time uniformly distributed use of selected single portions in warm and hot drinks.
In the kitchen, increased production of vacuum packaged products and increased use and selection of vacuum packaged and consumer packaged products.

Produkten.

Digitization of the blanks.
Buffets “schmaler” aber mit einer größeren Präsenz bzgl. “value for money”.
Passing of the room with control at the entrance and hygienic measures for the guests and the owners as well as reduction of the number of seats.
Control and monitoring of the rooms that are used for internal purposes, such as locking, personnel rooms, staff areas and the area of warranties.
Agreements with suppliers of the products involved in the packaging (including biological processing and reprocessing) ensure reliable deliveries, reusability and requirements for the supply of the goods.
Production of angepassten
- Materials in the kitchen and food processing industry at reasonable prices and with the greatest possible environmental compatibility.

The restaurant is a socially responsible place, which will be open to other guests and the owners, therefore the protocols have been established, whereby the contact of the staff with the guests and the owners has been established on the one hand, and the use of the consumer goods on the other hand. The number of the members will be based on the provisions of the regulations, which will be issued by the competent authorities.

The hotel restaurants are equipped with a wide range of products:

Einmalhandschuhe
Disinfektionsgel
Mundschutz
Thermometer to measure the temperature rise and fall
Papiertaschentücher etc…
Hostess am Eingang zu jedem Restaurant
- Tischzuweisung für den gebuchten Service
- The cost will be charged to your tablecloth.

Prior to its acquisition, the customer was given a period of time in which he was able to choose, and in which he was able to use the service.

Restaurant

If at the entrance to the restaurant there should be a start, the guests will be able to enter the restaurant, as important as it is, to maintain the required safety standard. Also in the restaurant it is possible to see where and in what direction the guests in the restaurant can walk in order to avoid a lunch break and to avoid the contact of the guests behind. The dishes will be prepared without coffee, but only with a dishwasher, which will be used at every meal. In case of reprocessing of the old tischdecken or the leather workers, they are to be disinfected with a disinfectant, which was printed with a Viruzid. All common used items such as Speisekarten, Salz- and Pfefferstreuer, Ölflaschen, etc. will be used together, only the fish number will remain unchanged. The guest can either enter the reservation and reservation card in the hotel’s webapp, which he has placed on his mobile phone, or on the tablet, which is provided by his cell phone and which every time a guest uses it, will be disinfected with a disinfectant, which has been printed with a Viruzid. This should not be possible, as the customer will not be able to find the information on the bill, as there will be no more Speisekarten in the paper form. The bar in the restaurant will also be closed, so that a credit card or debit card must be paid. As far as the tables are concerned, they will be prepared after each use by means of a charge with one glass, which will be printed with a Viruzid, whereby the backrest and the armrests will be particularly carefully examined. The package will be packaged with the cost, whereby the individual packages will be prepared for each person and always include a complete set (knife, pencil, pencil case, knife, knife and toothpick) and a paper bag, which can only be used once. Essig, Öl, Salz, Pfeffer and the most important soils will be offered in single packs. The food is not sold as a snack and there are no beverages, but rather tablets with packaged foods that can be found at strategic points in the restaurant. The rich, helpful and friendly staff are also highly recommended for clean material. The most important things that can be found on this site for general use are the use of disinfectants, disinfectants and paper towels. Everything that is difficult to use will be provided by the use of the systems with tablets and tablets.

Buffet-Service

Wie zuvor bereits gesagt wurde, wird man am Boden markieren, in welche Richtung und wo der Gast entlanglaufen soll, um zu vermeiden, dass er auf andere Gäste trifft und um den Sicherheitsabstand einzuhalten. The goods, which can be used by everyone, such as breads, bottles, broccoli, etc., will be kept nearby and the cost will be paid for by a worker. To the top you will work with individual portions, which will be served by the host, so that the guests will be able to enjoy the food at the buffet. All products, which were previously offered, will now be served by the suppliers. In addition, a personal service will be offered at the table to serve coffee, milk, sausages, milk products, milk products, etc., which will be served at the coffee machines, coffee machines, saucepans, etc., at the same time. The service is so organized that the guest must be served as little as possible from his table. In the area of salads, a Cold Show Cooking, which is prepared by our staff on request, will be prepared in the art of a Salatbar. What the warm meals are concerned, the kitchen will be brought to the buffet and a hot show cooking will be organized and, with the help of technological solutions, the chef will be brought to the table of the table of the guests. The Hot Show Cooking will be an important point in creating a positive experience for the guest. Therefore – it is really unnecesary to say this – either the seller will be able to buy any food or gluttons in the same area of the buffet or at a different place for the guest. As far as the dessert is concerned, we continue to offer a sweet buffet line with individual portions and small and delicious appetizers. The meal continues to be served in large portions, but will be served by the hosts, including the toppings. The whole meat will be served and the cooked meat will be prepared as a single portion. Especially

The proposal for on-demand breakfast is available upon request. Due to the new technologies, we offer the guest five options: Continental breakfast, Mediterranean breakfast, breakfast with local products, energy breakfast and holiday breakfast, which the guest can order directly at the table in the restaurant on a tablet or in his room from the room service. The breakfast and buffet buffet will be a kind of bakery, which will be provided by the staff, where individual portions will be served, such as butter, marmelade, etc..

Shopping area

Handhabung und Verarbeitung:

The hygienic-sanitary measures (HACCP) are strictly enforced. Even if the responsible authorities have not been informed about changes in the legislation, a strict adherence to HACCP is required, where the digitization of the control systems is required.

Zulieferer:

Due to this new location, it is necessary to achieve a higher flow rate in the supply chain, with lower costs and lower delivery times. The offer for the products at the buffet will be reduced or completely discontinued. The products we offer in small formats should be recyclable, compostable and/or biodegradable.

Warenannahme:

Increased control and enforcement of requirements for life-long care providers. The compliance with the regulations of the health authorities in the installations will be guaranteed, and the packaging and transport systems will ensure that the new work requirements are complied with.

Instandhaltungsabteilung .

Rules for the cleaning and disinfection of the equipment and workstations, which were used by the staff of the building services, have been established. The staff will try to remove the maintenance work if the cost is not in the room. If this is not possible, the preventive measures will be taken for each organization. After repairing the PSA will be removed by the staff and the manholes will be disinfected.

A plan will be drawn up for the regular overhaul of air-conditioning and climate control systems in order to ensure that a specialized company will be able to meet the contract.

In the climate control systems of restaurants and in the corresponding areas, special filters and biocides are used for air purification, which are made of special

Firms have been certified.

All of the maintenance work carried out will be recorded in the IT system for the maintenance management of the company’s facilities.